Do I need a new phone?
No. Suvel Connect runs on the phones and computers your team already has, in the browser or as an app on the home screen.
What happens if nobody answers?
The call goes to your mobile. If that isn't answered either, the caller gets your missed-call text. With the AI receptionist, it answers and takes their details instead.
Can I record calls?
On the Pro plan, yes. The other person always hears an announcement when recording starts. You're responsible for following the recording laws where you and your callers are; some places need everyone on the call to agree.
Is there a contract?
No. It's month to month. Cancel and the service runs to the end of the month you've paid for.
Do you charge HST?
Businesses in Canada pay in CAD plus HST. Businesses outside Canada pay in USD with no HST.